Policies

 

Shipping policy

Orders will be processed within 2 to 5 business days. Shipping rates are determined based on the customer’s address. Upon dispatch, you will receive a shipping confirmation email that includes a tracking number for your order. Please note that major holidays are excluded from the shipping timeframes and processing durations.

Refund policy

All sales are final. Exchanges are permitted for items that are damaged or if there has been a mistake on our behalf. If you need to exchange an item please contact our customer service contact@spoiledluxelabel.com.
Exchanges must be made within 14 days after you have received your item. Exchanged items MUST be unused and in the same condition as received, along with the original packaging. We also require proof of purchase. 

Once we received your item, we will send you an email to notify you that we have received your item. We will also notify you once the new item has been shipped out to you along with a tracking number. 

Terms of service

By consenting to Spoiled Luxe Label’s SMS marketing in the checkout and initializing a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list.

Message frequency varies. Consent is not a condition of purchase. If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages.

You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.

For any questions, please text HELP to the number you received the messages from. You can also contact us at contact@spoiledluxelabel.com for more information.